WHAT PERSONAL INFORMATION DO WE COLLECT FROM YOU AND HOW?
Lucas collects personal information in several ways:
when you make a contribution to Lucas concerning any educational establishment or service offered by the same
when you place an order, or register for a service offered by Lucas. If an order is placed with us, we need to hold personal information which may include your name, email address, phone numbers, home address, shipping and credit card billing address(es) so that we can process and fulfil your order or maintain your registration or subscription. You may also choose to store your credit card details with us. This will only be done with your consent. Saved card details will never be shared with third parties and will only be used to process your order, using our payment partners’ systems
as a result of authentication security or identity checks
(sometimes) we may need to ask for your telephone number to be provided for delivery services. These details allow us to process your order and to let you know the status of your order.
OTHER INFORMATION WE COLLECT THROUGH OUR SERVICES
As a user of our services, we may collect non-personal data about use of the website, such as pages visited, times and volume of use of the services as well as Traffic Data. Traffic data includes logs, details of networks, time of log-on or access, length of sessions and similar systems data. We process such data to improve and develop the service we offer to visitors registrants and subscribers
WHAT ABOUT COOKIES?
to protect ourselves against automated raids on our data. For this reason, we only permit access to users who allow cookies; and
to identify registered users, to make their logging-in easier, and to maintain them as logged-in throughout their visit to our site; and
to track visitors' use of our site so that we can better understand what use they make of it; and
to keep track of visitors from partner sites so that we can know where our subscribers come from.
We will not under any circumstance (unless required to do so by law) share cookie data with any other party. We will not under any circumstances use spyware or other intrusive programs.
HOW THIS INFORMATION MAY BE USED, INCLUDING ANYONE IT MIGHT BE SHARED WITH
Lucas may use your personal information for the processing of orders, payments and to provide you with an improved shopping experience. We will also use your details to fulfil and deliver your orders and manage your account. Your personal information may also be checked with credit agencies to prevent fraud. Where there is a legal obligation to do so, we may disclose your information to any relevant regulatory body or a court.
When you register with Lucas, you will be asked if you want to subscribe to our update service. If you choose to opt-in for this service, the information you provide will allow us to alert you to new products, features and enhancements; special offers; upgrade opportunities; contests and events of interest. Similarly, if you choose to opt-in for this service, from time-to-time we will use the information you provide to promote the products and services of our business partners. We do collate statistical information about site traffic, sales and other commercial information which we may pass on to trusted third parties but these statistics are anonymized and do not include any information which can identify you personally. We see this as a value-added service helping you to find useful products or services. Finally, we may use your personal information for our internal marketing and demographic studies, together with non-personal data to monitor customer patterns so we can consistently improve our site design to better meet our visitors' needs. If we change our policy on disclosure to others, we will inform you and give you the choice of opting out.
OPT-IN and OPT-OUT PROVISION
At all times, we will offer you the opportunity to opt-out of any service to which you have subscribed. In particular, you can opt-out from having your personally identifiable information shared with our business partners (except as required by law, court order, or as requested by other government or law enforcement authority or as may be required to deliver your purchases). It is not Lucas's current policy to share its customers' personal details with third parties other than as stated herein.
Should you choose to have your name and personal data removed from our database altogether, you can do so by sending an Email to [email protected] or by writing to us at:
Lucas Publications Limited, att. Data Protection, The Good Schools Guide, 4/4a Bloomsbury Square, London, WC1A 2RP.
SAFEGUARDING YOUR PERSONALLY IDENTIFIABLE INFORMATION
We will only collect personally identifiable information to the extent deemed reasonably necessary to serve you in view of our legitimate business purposes as set out above, and we will at all times endeavour to maintain appropriate safeguards to ensure the security, integrity and privacy of the information you have provided us with. When you place an order or access your account information, we use HTTPS, (the Hypertext Transfer Protocol) the secure version of the web’s communication protocol, across our whole website to provide that all communications between your browser and our website will have a proper level of security, and to reduce the risk of any unauthorised interference with your communications. In addition, we will take reasonable steps to ensure that third party business partners to whom we transfer any data will provide sufficient protection of that personal information.
WHERE AND HOW TO ASK QUESTIONS OR FILE COMPLAINTS
YOUR RIGHTS IN YOUR PERSONAL DATA AND HOW YOU CAN CHANGE YOUR PERSONAL INFORMATION LUCAS MAINTAINS
If for any reason you are concerned that the personal information held by Lucas is not correct, please contact us by email at [email protected] and we will amend your personal details. You are entitled to view a copy of any of your personal data we hold. Subject to prior payment of our administration charge of £10, and your provision to us of such proof of personal identity necessary to avoid our disclosing your personal data to an unauthorised third party, we will send you a copy of the data we hold following a request in writing sent to us at our postal address.
We will not disclose personal data which could identify another person unless we are satisfied that we can do so in such a way that will prevent that person being identified without that person's consent.
You are entitled to have removed or corrected any personal data which we hold in our records about you. We also routinely will delete or destroy personal data when it is no longer required.